Endpoint Administrator
Toyota Material Handling
About the position We’re seeking a passionate and dedicated Endpoint Administrator to join our team. In this role, you’ll be responsible for providing frontline support and maintenance for enterprise endpoint devices, including desktops, laptops, mobile...
Job description
Responsibilities
Provide first-line technical support for endpoint devices (Windows, macOS, iOS, Android).Diagnose and resolve common hardware and software issues.Escalate complex problems to higher-level support teams when necessary.Assist with provisioning, imaging, and deployment of new endpoint devices.Apply standard configurations and policies through endpoint management tools (e.g., Intune, SCCM, JAMF, NinjaOne).Support onboarding of new users with device setup and configuration.Monitor compliance with security policies (patching, antivirus, encryption).Ensure endpoint devices receive timely updates and security patches.Report and escalate security-related incidents.Maintain accurate records of endpoint devices and peripherals.Track hardware lifecycle and coordinate with procurement for replacements.Document troubleshooting steps and resolutions in knowledge base systems.Provide end-user guidance and training on proper device use.Requirements
Basic knowledge of endpoint operating systems (Windows, macOS, iOS, Android).Familiarity with endpoint management platforms (e.g., Microsoft Intune, SCCM, JAMF, AirWatch).Understanding of basic networking concepts (IP, Wi-Fi, VPN).Strong problem-solving skills and customer service orientation.Excellent verbal and written communication skills.Nice-to-haves
CompTIA A+, Network+, or equivalent certification.Experience in a help desk or IT support environment.Knowledge of ITIL practices for incident and request management.Benefits
Competitive SalaryPerformance BonusGenerous Paid Time Off and 13 Paid HolidaysAffordable Medical plans and no-cost Dental & Vision options100% 401(k) match up to 6%Company-Paid Life Insurance, Short-Term Disability, and Long-Term DisabilityTuition Assistance ProgramEmployee Assistance Program (EAP) with access to mental health care, legal support, and financial guidanceRecognition and Kaizen (continuous improvement) Reward ProgramsMeaningful opportunities for personal and professional developmentOnsite Fitness Center & Occupational Health ClinicBest in class work culture!Relocation assistance