IT Operations Engineer, End User Computing Cubist (Point72) · San Francisco, United States
Tradermath
A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology...
Job description
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution