Desktop Support Specialist (MDM / Active Directory / PowerShell)

Job description

? Taking care of level 2 tickets (and level 1 when necessary, ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner.

? Utilize PowerShell scripting to maximize productivity of platform management.

? Administer corporate mobile device management solution.

? Maintain platform security and compliance in alignment with agency's cyber security program to protect data.

? Test Group Policies and updates for endpoint OS.

? Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components.

? Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.

? Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes.

? Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination.

? Monitor, measure, and test current/new infrastructure products and services.

? Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.

? Monitor, measure, and test current/new infrastructure products and services.

? Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.

? Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation.

? Use of remote access technologies (VPN, terminal services)

? Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise.

Mandatory Qualifications:

? Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

? 36 Months experience in the field of Desktop Support

? 36 Months experience with technical approaches in design, build testing, and debugging problems.

? 36 Months experience in mobile device management (MDM) solutions.

? 36 Months experience with Active Directory group policy standards

? 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.).

? 36 Months of Windows 7 & 10 experience including 64 bit operating systems.

? 36 Months of scripting language experience - Power Shell preferred

? 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client-based security hardening.

? 36 Months of experience with Window image deployment using MDT.

? 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.

? 36 Months active Directory management experience

? 36 Months experience with cyber security best practices and compliance

? 36 Months experience with Intel workstation hardware and operating systems

? 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.

? 36 Months of engineering experience: research, analysis, planning and implementation.

? Certifications relevant to MS Windows.

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TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.