Senior Digital Workplace Engineer

Job description

This is not a break-fix role. You will operate with significant autonomy, delivering large-scale enterprise technology solutions and shaping technology strategy. You will serve as a subject matter expert and trusted partner across IT, Infrastructure, Security, and business teams, with visibility at senior leadership level and responsibility for mentoring and uplifting the broader team.

Key Responsibilities

Drive Operational Excellence

Lead complex incident response and post-mortems; implement corrective actions to prevent recurrence.

Apply structured problem management: identify root causes, document findings, and implement durable fixes, not workarounds.

Champion automation, monitoring, and standardized engineering practices.

Drive CSI cycles using ticket trends and service data to identify, implement, and measure improvements.

Build and maintain a knowledge base of known issues, runbooks, and resolution steps to reduce reliance on tribal knowledge.

Partner cross-functionally to improve reliability, cost effectiveness, and speed to delivery.

Lead or contribute to the evaluation, implementation, and ongoing administration of the enterprise ITSM platform.

Design and Engineer Secure, Reliable Services

Design, implement, and optimize scalable, reliable, secure, and compliant workplace services.

Review and influence technical designs to meet best practices, performance standards, and security requirements.

Apply NIST CSF 2.0 functions to assess risk, inform service design decisions, and strengthen the security posture of workplace te