Windows System Engineer (Level-3 Support)
Serco
Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse range of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the...
Job description
We are looking for a Windows System Engineer to provide operational and lifecycle management of the Windows Server infrastructure supporting mission-critical meteorological satellite systems. The successful candidate will ensure 24/7 system stability, security compliance, and performance optimisation.
## **Key Responsibilities**
## **Routine Operations**
- Monitor Windows Server systems and identify hardware, software, and performance issues.
- Perform initial investigations and act as the primary point of contact for Windows-related operational matters.
- Participate in daily mission operations coordination meetings and regular anomaly review boards.
- Maintain configuration baselines, system inventories, and configuration management documentation.
- Administer enterprise server platforms, including Cisco UCS, Dell PowerEdge, HPE ProLiant, and Lenovo systems.
- Monitor system health through the analysis of system logs and operational telemetry.
## **Preventive Maintenance**
- Plan and execute hardware and software upgrades, ensuring compatibility and minimal operational impact.
- Install, configure, and optimise operating systems and software for performance.
- Administer infrastructure components, including server chassis and network switches.
- Develop and maintain PowerShell scripts and operational procedures to automate routine tasks.
- Create and maintain technical documentation for system upgrades and configuration changes.
## **Corrective Actions**
- Ensure operational configurations can be restored following hardware or system failures.
- Define, maintain, and verify backup and recovery procedures.
- Liaise with external service providers for hardware and software maintenance activities.
- Diagnose and resolve hardware, software, storage, and performance issues.
- Provide stand-by and on-call support to ensure operational continuity.
## **Optimisation & Engineering**
- Identify recurring operational tasks and implement automation solutions.
- Leverage AI-assisted tools to improve operational efficiency and knowledge management.
- Recommend system enhancements and operational improvements through re-engineering initiatives.
- Troubleshoot and resolve complex system anomalies and service outages.
- Develop and maintain technical documentation and maintenance procedures.
## **Skills and Experience**
## **Required**
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- A minimum of 5 years of relevant professional experience.
- Expert-level experience in Windows Server administration, including installation, patching, hardening, and troubleshooting.
- Experience administering and securing Active Directory, DNS, and DHCP.
- Proficiency in PowerShell scripting and automation.
- Experience with backup and disaster recovery procedures.
- Knowledge of security hardening and Privileged Access Management (PAM).
- Experience with enterprise server platforms, including Cisco UCS, Dell, HPE ProLiant, and Lenovo systems.
- Knowledge of storage connectivity and integration.
- Good understanding of TCP/IP networking.
- Knowledge of ITIL service management principles.
- Experience working in 24/7 operational environments.
- Ability to produce technical documentation and work independently.
- Professional proficiency in written and spoken English.
## **Desirable**
- Microsoft Certified: Windows Server Hybrid Administrator (AZ-800).
- Microsoft Certified: Identity and Access Administrator (SC-300).
- Microsoft Certified: Azure Administrator Associate (AZ-104) and/or Azure Solutions Architect Expert (AZ-305).
- CompTIA Security+ certification.
- Experience administering Cisco UCS environments.
- Experience in the aerospace or satellite industry.
## **Package Description**
- Relocation allowance (flight to Germany, airport transport, one month paid accommodation).
- Hybrid working model for flexibility.
- 30% discount on the Deutschland ticket for easy travel.
- Subsidised Wellpass – access to 12,500+ fitness and wellness options across Germany.
- Pension and health schemes.
- Corporate Benefits discounts
- 30 days of holiday for balance and exploration.